FAQs

If you have any questions at all that we do not cover below please get in touch via our Contact page.

Client Care FAQs

Q: How long will it take to get my order?

Crafting of your ring typically takes 2 to 3 Weeks, with expediting options available if you need it sooner. Please note that shipping is not included within this date and you can find all our shipping information here. For all timeframe information please visit our crafting timeframes page.

Q: What if I need help placing an order through your website?

If you need help selecting from our range of lab grown engagement rings or any piece on the store, please contact us here. Our team, experienced in both lab created diamonds and moissanite, will assist you.

Q: What type of warranty do I receive?

Gem Scroll offers a Lifetime Manufacturing Warranty on all our pieces, giving you confidence and peace of mind with every purchase. View our full warranty details here.

Q: Do you ship worldwide?

Yes! At Gem Scroll, we offer free international shipping on all orders.

Q: How do I find out my ring size?

You can measure your ring size at home Please check this page Measure your ring size. Also if you have any doubt please kindly connect with our live chat support.

Q: Can you help me keep my purchase a surprise?

Absolutely! We understand that many of our products are purchased as surprise gifts for events such as an engagement. For this reason, we use subtle packaging that will not give away the contents of the package.

Please let us know if we can help you in any other way to keep your purchase a surprise!

Q: What payment methods do you accept?

We accept payment via credit card, debit card, Shop Payment. If has any queries feel free to connect with us.

Q: Can I return a product?

Yes we do offer 30 days return policy, please feel free to connect with us if you want to return your ring.

Q: The fit of my ring is not quite right, can I resize it?

Absolutely! At Gem Scroll, we offer One Free Resize for engagement and wedding rings to use within the first 12 months of your ring's completion (subject to eligible design style/metal type).

*There are certain resizing restrictions for each ring design. The specific information can be found on the product page of each ring.

Lab Grown Diamond FAQs

Q: Are lab grown diamonds real?

Yes! Lab grown diamonds, also known as laboratory grown diamonds or ethical lab grown diamonds, are chemically identical to mined diamonds or natural diamonds. They offer the same level of beauty and are an extremely popular choice.

Q: Can you insure lab-grown diamonds?

Yes. Like mined diamonds, laboratory-grown diamonds are simple to appraise and insure.

Q: What are the advantages and disadvantages of buying a lab-grown diamond?

The first advantage of lab-grown diamonds is that natural diamonds and lab-created diamonds can hardly be distinguished from one another. The untrained eye can never tell whether you’re wearing a man-made or natural diamond. In addition to their stunning appearance, they are also:

Environmentally friendly because lab-created diamonds don't harm any land surfaces.

Free of conflict and are ethically sourced. The production of lab-grown diamonds never involves harming or taking advantage of diamond miners. As a result, you will never have to worry that you are buying a "blood diamond".

On the other hand, the disadvantage refers to rarity. If you are looking for a natural gemstone coming from the earth without caring about the previous characteristics, then you probably won't prefer a diamond made in a laboratory.

Q: What is the future of lab-grown diamonds?

The fact that they are more affordable than minerals and more ethical, because they do not require an extraction process and do not degrade nature, demonstrates that the industry and the presence of these beautiful and modern diamonds will only grow exponentially in the future.

Q: How do companies create man-made diamonds to sell?

Two methods can produce jewelry-quality diamonds: HPHT and CVD.

HPHT is an abbreviation for High Pressure/High Temperature. This method replicates the natural formation of diamonds by subjecting carbon to high temperatures and pressing it together. This expensive process necessitates a significant amount of energy.

CVD is an abbreviation for Chemical Vapor Deposition. A seed crystal chamber is filled with a mixture of hydrogen and methane gas. Microwave power often heats the chamber to a high temperature, which excites the gas. The diamond grows on the seed crystal.

Q: Do Lab-Grown Diamonds fade over time?

If you want to invest in a high-quality lab-grown diamond, you don't need to worry about it getting rusty or fading with time. These diamonds are well tested and are winning the hearts of many people.

Q: What is a lab-grown diamond certificate?

Certified gemological institutes grade lab-grown diamonds using the same 4 Cs that are used to grade naturally mined diamonds. It means that the properties of each diamond, such as its color grade, carat weight, clarity grade, and cut grade, are validated by a diamond certificate like the mineral one.

The most well-known grading laboratories that give this type of certificate are the Gemological Institute of America (GIA), the American Gem Society (AGS), and the International Gemological Institute (IGI).

You can make an informed decision and compare similarly graded diamonds by having a certificate like these.

Q: Where to buy a lab-grown diamond?

Gem Scroll is the best location to buy lab-created diamond jewelry or loose diamonds.

Our many years of experience in the jewelry business and understanding have assisted us in identifying the unique possibilities and enormous demand for an alternative to normally mined diamonds.

We deliver on every level of our devotion to quality, ethics, product integrity, design, and value. We remove the friction and ambiguity from online diamond purchasing by providing you with high-quality jewelry options and a smooth, risk-free shopping experience.

Q: Are lab-grown diamonds worth it?

Yes, man-created diamonds are totally worth it! They can cost around 30% less than earth diamonds and are structurally identical, so you’re investing less for more – which is perfect.

Q: What is the main difference between lab-grown diamonds and natural diamonds?

The main difference is how each one is made. The mineral diamond is formed by a natural process dependent on extremely long natural factors. On the other hand, the laboratory diamond is a more efficient approach to producing diamonds with the same appearance and physical, chemical, optical, and atomic properties.

Furthermore, there are many difficulties in extracting mineral diamonds, while those made in laboratories are much more ethical and eco-friendly.

Q: Do lab-created diamonds test as real diamonds?

Diamonds created in a laboratory have the same thermal and electrical conductivity as mined diamonds. As a result, they will pass the diamond tester exam.

Moissanite FAQs

Q: Is moissanite worth buying?

Moissanite is a brilliant choice for those seeking an alternative to a lab diamond engagement ring. It offers exceptional clarity and is hand-selected and inspected by our expert quality control team to ensure the best quality, just like our lab grown diamond collections.

Q: Can moissanite pass diamond tester?

Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester. However, our specialised equipment can distinguish between moissanite and diamonds, ensuring you know exactly what you're purchasing.

Q: Is moissanite the best fake diamond?

Moissanite is not a fake diamond but a gemstone that offers stunning lab grown beauty. It's perfect for those looking for the same level of sparkle and clarity found in diamonds, but at a more accessible price point.

Q: Are moissanite rings tacky?

Absolutely not! Due to its diamond-like appearance, many people believe the misconception that moissanite is a fake diamond when it is in fact a high quality, beautiful gemstone in its own right. Moissanite is becoming an increasingly popular choice of stone in engagement rings due to its dazzling beauty, durability, ease of customisation and affordability.

Q: Do moissanite rings look fake?

No, moissanite rings are crafted to exhibit a sparkle that, to the naked eye, is akin to that of diamonds. They offer timeless beauty and are an aesthetically identical choice for those who admire the appearance of mined diamonds.

Q: Does moissanite lose its sparkle?

Moissanite retains its sparkle indefinitely, much like our lab grown and rings. Its clarity and carat weight remain intact, ensuring a lifetime of brilliance.

Q: Can you shower with a moissanite ring?

Yes, you can shower with a moissanite ring. However, the more you come in contact with soaps, dirt and chemicals, the faster oils and dirt can build up on the surface of your ring.This can be easily cleaned off but to ensure a longer-lasting sparkle, we recommend avoiding washing dishes or doing heavy housework whilst wearing your ring. 

Q: Can you scratch moissanite?

No, you can't scratch moissanite. As it is one of the most durable substances on earth, moissanite is highly resistant to scratching or breaking. With a hardness rating of 9.25 – 9.5, moissanite is harder than all other gemstones besides diamonds, and can only be scratched by a diamond or another moissanite stone – which is unlikely to occur!

Q: Is it bad to get a moissanite engagement ring?

Getting a moissanite engagement ring is one of the best gifts you could ever receive! Though similar to a diamond in appearance, moissanite is a unique, standalone gemstone – Like lab grown diamonds, it is an ethical, sustainable and affordable engagement ring choice. Not only does moissanite have a unique extra sparkle, it is also extremely durable and is suitable for a lifetime of daily wear. The lasting durability, beauty and sustainability of moissanite makes it a popular choice for those who want to make responsible, cost-effective jewellery choices without sacrificing on quality.

Q: What is the main difference between lab-grown diamonds and natural diamonds?

The main difference is how each one is made. The mineral diamond is formed by a natural process dependent on extremely long natural factors. On the other hand, the laboratory diamond is a more efficient approach to producing diamonds with the same appearance and physical, chemical, optical, and atomic properties.

Furthermore, there are many difficulties in extracting mineral diamonds, while those made in laboratories are much more ethical and eco-friendly.

Q: Do lab-created diamonds test as real diamonds?

Diamonds created in a laboratory have the same thermal and electrical conductivity as mined diamonds. As a result, they will pass the diamond tester exam.

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